FAQ for freelancers
Frequently Asked Questions
Our platform connects freelancers with customers who need creative marketing products and services. Customers place orders, and freelancers can browse available projects or get matched with relevant opportunities. Once you complete a project and the customer approves it, you receive payment through our secure system.
Signing up is simple! Click on the "Sign Up" button, complete your profile, showcase your skills, and submit any required verification. Once approved, you can start browsing available projects and applying for the ones that match your expertise.
We offer secure payments through multiple methods, including bank transfers, PayPal, or digital wallets. Payments are processed after the customer confirms the delivery. Some projects may include milestone payments for long-term work. Our payment system ensures you receive funds safely and on time.
Our platform charges a small service fee on each completed order to cover transaction and operational costs. The exact percentage varies based on the project value and freelancer level. Full details can be found in our pricing policy.
If a customer is unsatisfied with a project, they can request revisions or open a dispute. Our support team will step in to review the issue fairly. We encourage clear communication and proper documentation of your work to ensure smooth dispute resolution.
In order to attract more customers please make sure you have completed the following steps:
Complete your profile with a strong portfolio and detailed service descriptions.
Set competitive pricing, especially when starting out.
Maintain excellent communication and deliver high-quality work on time.
Request reviews from satisfied customers to build credibility.
Yes! As a freelancer, you have full control over your pricing and availability. You can set your own rates for services, choose which projects to accept, and manage your workload based on your schedule.
We support a wide range of creative marketing services, including graphic design, video editing, copywriting, social media management, and more. However, services that violate our terms of service (e.g., illegal or unethical activities) are strictly prohibited.
Absolutely! You can take on multiple projects as long as you can meet deadlines and maintain quality. Our platform allows freelancers to manage multiple orders efficiently through the dashboard.
As a freelancer, you are responsible for managing your own taxes and legal obligations based on your country's laws. We recommend consulting with a tax professional to understand your responsibilities regarding income reporting and tax payments.
FAQ for customers
Frequently Asked Questions
AdPerfomo is a creative marketing digital platform that connects businesses with top-tier marketing professionals. Instead of customers searching for freelancers themselves, we handle the entire process by assigning tasks to the most suitable expert based on your specific needs, the freelancer’s skills, and their current workload. This ensures that you receive high-quality results without the hassle of searching and vetting freelancers yourself.
We use a data-driven selection process that considers several factors, including your business goals, project requirements, the freelancer’s expertise and past performance, as well as their availability and workload. This guarantees that the most suitable expert is assigned to your project, ensuring efficiency and top-quality results.
AdPerfomo provides a wide range of marketing and creative services, including content marketing, social media management, graphic design, SEO and SEM, email marketing, influencer marketing, video production and editing, as well as web design and development. If you need a custom marketing solution, our team can tailor a strategy to meet your exact business needs.
To get started, sign up and create an account. Submit your project details by describing your needs, objectives, and any specific preferences. Our team will evaluate your request and assign the best expert for the job. You will receive updates and deliverables as the project progresses. Once the work is completed, you can review it, request revisions if needed, and approve the final result. There is no need to search for freelancers—we handle everything for you.
We offer flexible pricing plans based on your project’s scope and complexity. Our pricing is transparent and tailored to ensure high-quality service at a competitive rate. You can choose from one-time services for specific tasks or custom pricing packages for large-scale or long-term projects. Before starting, we provide a clear cost estimate, so there are no surprises.
The timeline depends on the complexity of the task and the type of service requested. Graphic design projects such as logos or banners typically take between two to five days. SEO optimization requires ongoing work over weeks or months for optimal results. Social media content creation can be delivered on a weekly or monthly basis, depending on your needs. We ensure all deadlines are met without compromising quality, and you will receive regular updates throughout the process.
We provide real-time updates on your project through our platform. You can check your project status at any time, receive milestone updates, and provide feedback or request revisions if necessary. If you have any questions, our support team is always available to assist you.
Customer satisfaction is our top priority. If you are not happy with the delivered work, you can request modifications until the project meets your expectations. If necessary, we can reassign the project to another expert better suited to your needs. We also offer a money-back guarantee if we fail to meet agreed-upon quality standards, with partial or full refunds in accordance with our policies.
No, AdPerfomo offers flexibility. You can use one-time services without long-term commitments. Our goal is to provide on-demand marketing support without forcing you into unnecessary changes.
Our dedicated support team is available to assist you at every step. You can reach us via email support with a response time of within 24 hours, live chat during business hours for quick assistance, or phone support for urgent inquiries. We also provide a Help Center with detailed guides, FAQs, and troubleshooting tips.